Conflict management strategies and employee performance in deposit money banks in Nigeria
Keywords:
Conflict management strategies, Collaboration strategy, Avoidance strategy, Employee performanceAbstract
The study examined conflict management strategies and employee performance of deposit money banks in Nigeria. Specifically, the study sought to: find out the effect of collaboration on employee effectiveness of deposit money banks in Nigeria and evaluate the influence of avoidance on employee attitude of deposit money banks in Nigeria. The study employed descriptive survey design. The selected deposit money banks were Zenith Bank, First Bank, Union Bank and Fidelity Bank. The sample size of 249 respondents was drawn from population of 802 permanent staff of deposit money in Nigeria. The main instrument for data collection was a structured questionnaire. The hypotheses stated were tested using single regression techniques. The empirical results show that collaboration has significant effect on employee effectiveness of deposit money banks in Nigeria (t – statistics (8.887) > p – value (0.000) and avoidance have significant influence on employee attitude of deposit money banks in Nigeria (t – statistics (8.111) > p – value (0.000). The study recommended that management of deposit money banks in Nigeria should embark on training and retraining of its employees in area of conflict management so as to create a conductive working environment for the employees and that there should be efficient and effective communication between and among all categories of the employees the organization. This will reduce conflicting situations in the organization.
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