Digital banking in the post-covid era: an analytical study from Port Blair, South Andaman

Abstract

The outbreak of COVID-19 has emerged as one of the greatest challenges to the global economy and financial systems. To mitigate its spread, India, like many other nations, implemented a series of preventive measures such as nationwide lockdowns, restrictions on public movement, closure of transportation and public spaces, and the promotion of remote working and social distancing. These actions, while essential for public health, led to significant economic disruptions and a sharp decline in business activity across sectors.
In this context, access to essential goods and services—particularly food and medicine—became critical, and financial transactions played a vital role in sustaining daily life. E-banking services, by enabling digital transactions without physical contact, proved to be a crucial solution during this period. Online banking allows users to perform various financial activities such as fund transfers, balance inquiries, bill payments, and mobile recharges through internet-enabled devices, thereby ensuring continuity of financial operations while maintaining social distance.

This paper examines the impact of COVID-19 on e-banking services with a special focus on Port Blair, South Andaman, and highlights the various digital payment methods adopted during the pandemic to ensure safe and efficient financial transactions.